• Request your repair by 9 AM from Monday to Friday, and we will try to assist you on the same business day. Requests submitted after 9 AM will be processed the next business day. 
• Your bike will be repaired at the location you choose below.
• The bike mechanic will call you when on site. If you don't answer the phone or are not present at the agreed time, the repair cannot proceed.
• For each repair, a minimum of 15 minutes of work time will be charged, even if you do not show up.
• You are responsible for paying for bike parts if necessary. We kindly ask to pay cashless.
• During on-site repairs, we only perform small, urgent repairs (on tires, brakes, lights, chain, and gears) - to ensure that you can safely ride your bike home. We also only carry out the repairs that have been requested in advance. For larger or non-urgent repairs, you can bring your bike to Bike point Gent-Sint-Pieters, Onder De Krook, or Dampoort, or another bike repair location.
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⚠️ There is no on-site bicycle repair service on public holidays, during the Ghent Festivities (20/07 to 24/07), and during the Christmas holidays (21/12 to 01/01).